Follow the instructions below to connect your patient’s hearing aids to their Apple or Android device. If the hearing aids ever lose connection to their device, repeat the instructions below to reconnect.

Apple Device 

1. Ensure Bluetooth is enabled on their mobile device. Within the Settings menu go to Bluetooth and toggle to On.
2. Return to the Settings menu and tap General > Accessibility > Hearing Devices.
3. While the Apple device searches for available devices, power the hearing aids off then on to put them into pairing mode.
4. When the hearing aids are discovered, you will see their hearing aid name (“Michelle’s Hearing Aids”) under Devices.
5. Tap on the hearing aid name to connect the hearing aids to the mobile device.
6. You will see two pairing requests (one for each hearing aid). Select Pair for each request. These requests may be several seconds apart.
7. When pairing is complete, their hearing aid name will change from black to blue.

Android Device 

1. Tap the Settings icon on their mobile device.
2. Ensure Bluetooth is on.
3. While the Android device searches for available devices, power the hearing aids off then on to put them into pairing mode.
4. When the hearing aids are discovered, you will see their first name followed by Hearing Aid (“Michelle’s Hearing Aid”) under Available Devices. You will see this for each device.
5. Select the name of each hearing aid under Available Devices. When paired, they will appear in the Paired Devices list.

Apple Device 

1. Open the App Store®.
2. In the search box type "Thrive."
3. Tap GET to download the app to the Apple device.

Android Device 

1. Open the Google Play™ store.
2. In the search box type "Thrive."
3. Tap INSTALL to download the app to the Android device.

Apple or Android Device

Open the Thrive app. You will be prompted for setup:

1. Notifications — Select Allow or Don’t Allow. Notifications will send an audible alert to the hearing aids, place a notice on the Thrive app icon, and place a banner on the lock screen.
2. Location Services — Always Allow is recommended. Location Services are important for features such as geotagging, Fall Alert and Find My Hearing Aids.
3. End User License Agreement and Privacy Policy — Review the agreement and check both consent boxes. Click Accept.
4. Basic or Advanced Mode — Select desired mode and press continue. This can be changed later within the app.
5. Thrive App Sign In — Create the patient’s own account with an email address and password, or sign in with an existing Apple, Facebook, or Google™ account. This creates a cloud account and saves their Thrive app preferences.

Yes, the data is equivalent to a text message.

No, Fall Alert notifications are merely a tool that may assist in communicating certain information to one or more third-party contacts the user has identified. The Thrive app does not communicate with emergency services or provide emergency assistance in any way and is not a substitute for contacting professional emergency services. The operation of the Thrive app’s fall-detection features depends on wireless connectivity for both the user and the user’s designated contact(s), and the feature will not successfully deliver a message if Bluetooth® or cellular connectivity is lost or interrupted at any point in the communication pathway.

Connectivity can be lost under a number of circumstances, such as: a paired mobile device is out of range of the hearing aid(s) or otherwise loses connectivity with the hearing aid(s); the hearing aids or mobile device are not turned on or sufficiently powered; a mobile device is in airplane mode; a mobile device malfunctions; or if bad weather interrupts a mobile device’s network connectivity.

No, the Fall Alert feature is designed and distributed as a general wellness product. The Fall Alert feature is not designed or in any way intended to detect, diagnose, treat, cure, or prevent any specific disease or particular, medical condition and is not targeted to any specific or particular population. Rather, the Fall Alert feature is designed only to detect that a user may have fallen and try to send a text message in response to such an event, in support of the user’s general health.

A Fall Alert is triggered if the hearing aid wearer falls while walking. It does not trigger in examples when the hearing aid wearer falls while on a bicycle, sliding or riding in a vehicle.

Yes.

The patient must have Location Services on their phone for the map to display.

No, for privacy reasons, we are unable to send a notification to the contact if the patient has removed them.

Yes, if a patient chooses to clear their cloud data, fall history will be lost. If a hearing professional disables the feature, fall data will be available for 30 days.

Yes, a contact can opt out at any time. If they do opt out, the patient will be notified. If the contact who opted out happens to be their only Fall Alert contact, the patient will get a notification in the Thrive app that the Fall Alert feature is inactive until another contact is identified.

Falling is a major health problem and a growing concern. Using integrated sensors, our Fall Alert feature can detect falls and send alert messages to selected contacts. For more information, see our Fall Alert Caregiver Handout.